{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

Welcome to Four O'Clock

Return Policy

To request a return & exchange, please contact customer service within 7 days (including holidays) from the day you receive the product.


Information including "Name", "Order number", "Contact number", "Name of the product wish to be exchanged", "Reason for exchange & image", etc. need to be provided.  Your exchange request will then be processed.


Customer Service WhatsApp Hotline5116 8374

Service hours: Monday to Friday 12:00-20:00(except public holidays)

Customer Service Email: cs@four-oclock.com.hk


Notes on Exchange


l  The receipt of product to be exchanged is required.

l  Product must be returned in its original intact packaging, including price tags and labels.

l  Discounted items are not eligible for exchanges

l  Exchange of used, worn, washed, modified or damaged product will not be accepted.


Exchanges cannot be accepted in the following cases:

- Underwear

- Altered items

- Used items

- Washed items

- Products with missing or damaged tags, original packaging, and other accessories

- Products that are bought more than 7 days from the date of receipt

- Products with no receipt (except forproducts purchased through online stores)

- Products with damage or stains caused by the customer

- Color difference problem


In case of any dispute, Four O'Clock reserves the right of final decision.


We do not offer refunds (except for specialcircumstances).